Frequently Asked Questions PLEASE READ BEFORE ORDERING

Posted by Ali Gnann on

Return Policy: No returns, No Exchanges

Shipping Times: 1-5 business days but mostly out by 3rd day. Local orders are processed in the same length of time, they fall in cue with standard online order- if you have contacted us prior to the 1-5 business days looking for shipping updates you most likely will not get a response - we strive very hard to keep things going out as soon as they are ordered and emails, calls, texts, messages slow the process down so in order to serve you better we have limited contact. 

Local pickups are available please see our blog post on the website about this - we have 24 hour lockers available as well as open to public shopping at both store locations on Wednesdays 10-7pm

Shipper is not responsible for USPS,UPS, FedEx Errors - Please contact us if you'd like to add additional insurance other than standard carrier coverage.

Need an item customized? Some items have this option in the check out for an additional fee, others you will have to contact us for further payment. If you purchased the custom fee please take a look at our custom orders section for the information we need to process your order - you leave this in the note section when checking out before payment. ONLY IF YOU'VE ADDED THE CUSTOM FEE PRICING will leaving a note work- otherwise you must email us at to discuss pricing.

We provide sublimation prints customized as well if you'd like to inquire about those email

We have two Facebook pages - one is for our storefront where we mostly just post items already made and the other is our Facebook GROUP with OVER 18,000 members!! You can come ask questions, find answers, see sales, see preorders in the works etc It's the place to be! 

Contact us by email ONLY unless this has failed as our phone is not monitored nor is our facebook messenger. Email is

KB's has been in business for five years as an online store, and now has two store locations in the Georgia area! Thank you for helping us grow! 


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