Return Policy: No returns, No Exchanges (unless your item is defective).
Shipping Times: For ready to ship items, 1-5 business days. Usually these are out by 3rd day. Preorder items will have specified arrival dates and shipping estimates on the listing. Orders that contain both RTS & preorder items will not ship until all items are in. If you're needing items sooner that the preorder shipping date, we recommend placing an order for those items separately.
Local orders are processed in the same length of time. These fall in queue with standard online orders!
We strive very hard to keep things going out as soon as possible! Because of this, emails, calls, texts, etc. may go unanswered for a bit, as it slows the packing process down by having to stop and answer.
Local pickups are available! Please see our blog post on the website about this. We have 24 hour lockers available, as well as open to public shopping at both stores Monday, Wednesday, Friday 2-7, and on Saturdays from 10-2:30.
Need an item customized? Some items have this option in the check out for an additional fee, others you will have to contact us for further payment. If you purchased the custom fee please take a look at our custom orders section for the information we need to process your order - you leave this in the note section when checking out before payment. ONLY IF YOU'VE ADDED THE CUSTOM FEE PRICING will leaving a note work- otherwise you must email us at firstname.lastname@example.org to discuss pricing.
We provide sublimation prints customized as well if you'd like to inquire about those email email@example.com
We are not is responsible for USPS,UPS, FedEx Errors - Please contact us if you'd like to add additional insurance other than standard carrier coverage.
Contact us by email ONLY at firstname.lastname@example.org We do not monitor our phone or facebook 24/7. Email is the best way to reach us, or stop by the store if you're local!
We have two Facebook pages. One is for our storefront, where we mostly post items already made. The other is our Facebook GROUP with OVER 19,000 members!! You can come ask questions, find answers, see sales, see preorders in the works, and more! We also post important store updates, such as hours, closings, and even local DELIVERY options! It's the place to be!
KB's has been in business for 7 years as an online store, and now has two store locations in the Georgia area! Thank you for helping us grow!